This website privacy policy will explain how www.traveldocs-southeastasia.com protects and makes use of the information you provide us when using the website.
All of the information you provide when using this website will be only used in the ways described on this privacy policy.
Please note that this privacy policy will be updated from time to time.Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website.
This Privacy Policy applies to the personal data that we collect, use and process from you as User of our website.
This website will gather and use some information about individuals in order to improve the services provided on this site. We collect information to better understand how visitors use this website and to present timely, relevant information to them.
What personal data do we collect?
When you complete our information form we gather
- Name
- Contact information including email address
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to special offers and surveys
What do we use your personal data for?
- For our own internal records.
- To improve the products and services we provide.
- To contact you in response to a specific enquiry.
- To customize the website for you.
- To send you promotional emails about products, services, offers and other things we think might be relevant to you.
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
- To contact you via email, telephone or mail for market research reasons.
What is the legal basis for processing your personal data?
We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:
- To fulfill the contract with you, means, to respond your information requests addressed to our Customer Service Department, among others.
- The consent that you provided us for the processing of your personal data in connection to the purposes informed at the time of collection of your data (i.e. to receive the requested information by writing to our Customer Service team).
- For compliance with our legal obligations and/or to attend to administrative, judicial, police or with the corresponding authorities requirements.
- Our legitimate interest regarding (i) address possible claims regarding our services, (ii) enhancing the user experience when you use this website and to operate it efficiently, (iii) monitor fraudulent activity in order to preserve the security and integrity of our website.
How long do we keep your personal data?
We will process your personal data for as long as necessary to fulfill the purposes for which they were collected and, beyond that, your personal data will be retained, duly securely blocked, for the necessary period we need to keep them.
How do we protect your personal data?
Your personal data is securely stored in our information systems and we have established the appropriate technical and organizational measures in order to ensure the confidentiality and integrity of your personal data and to protect it against unauthorised or unlawful processing and/or accidental loss, destruction or damage.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside our own. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
What Rights Do You Have and How Can You Exercise Them?
You may, with any cost, exercise your rights of access, rectification, erasure, restriction of the processing, to object, as well as the right to the portability of your personal data, by a written request addressed to us by means of our Contact form.
We remain at your disposal for any doubts or questions about the present Privacy Policy or about the processing of your personal data you may have, so don’t hesitate to contact us.
Cookies and how we use them
What is a cookie?
“Cookies” are small files that are installed on the hard disk or in the browser of your computer or mobile device with different purposes such as to adapt the Website’s format according to the device used by you; to collect statistical information about this Website; to facilitate your navigation on this Website; to customize the services offered on this Website, among others.
When are cookies installed?
Accessing and/or navigating this Website or interacting with us in order to obtain further information about us and/or our services implies the installation of the following cookies, which may be ours or from third parties.
How do we use cookies?
We may use cookies to:
- Analyse our web traffic using an analytics package.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- FStore information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
How can the User block or refuse cookies?
You can, at any time, revoke the consent given for the installation of this Website’s cookies, by configuring the settings of the browser of your computer or mobile device.
The Company will never lease, distribute or sell your personal information to third parties unless we have your authorization.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
How can you reach us?
If, at any time, you have any questions regarding the use of cookies on this Website, please do not hesitate to contact our Customer Service Department via our Contact Form.